Terms of Enrolment
If you plan on keeping a regular schedule of days throughout the term then it is recommended that you make permanent bookings for your child in order to secure them a place. All families will need to re-confirm their enrolment in mid-Term 4 for the next year.
Cancellation of Permanent Bookings
If you wish to cancel a permanent booking then you need to inform the Nominated Supervisor in writing before the first day of the term. Failure to do so will result in full payment of fees for that Term.
Changing your Enrolment
If you have requested to change your permanent bookings you will receive a confirmation email once the changes have been made. You are then required to:
Log onto your HubHello portal and accept the Complying Written Agreement electronically. Please email the centre if you have not received a username.
log onto your mygov account and accept the new Enrolment Notice.
All Centrelink subsidy payments will cease unless you accept the Enrolment Notice through mygov.
If you don’t plan on keeping a regular schedule of days then you may book your child in on a casual basis (limited number of casual places are normally available, subject to permanent bookings).
This may be done in person, on the phone (02) 9416 1936 or send an email to email@example.com. . If you require care for your child and it is after 2:00pm on the day you must contact the school office so they can alert your child that they will be attending after school care.
Notifying the Centre of an Absence
If your child is absent on a day they are booked in for after school care you need to contact the Centre as soon as possible. You may leave a message on (02) 9416 1936 or send an email to firstname.lastname@example.org. We have a duty of care to account for every child booked to attend each day and all children must be accounted for by 3:30pm.
Please note that if you fail to contact the centre by 2:30pm that your child will not be attending the centre you will be charged a non-notification fee of $10. This only applies to afternoon bookings.
Late Pick Up
If you are going to be late when picking up your child please phone the centre to inform us as soon as possible.
We are licensed to care for children until 6:00pm. Therefore, if you pick up your child after 6:00pm you will be charged an additional $1 for every minute past the hour. If by 6:15pm the parent or guardian aren't able to be contacted and the child / children have not been collected Chatswood Police Station will be contacted.